This blog post is an excerpt from GovLoop’s recent guide, Understanding State and Local Government. Download the full guide here.
It’s a simple truth for anybody in government, and the citizens accessing government services: quality of experience matters. Think about it. Citizens want to be able to easily and quickly access information on city services and apply for licenses or permits online without having to jump through a thousand different hoops.
Within the government, employees also want to be able to collect, secure and track records effectively, using the latest tools and resources.