Tips for Responding to an Angry E-mail

govloop.com

Have you ever received the kind of e-mail that made your eyes widen in disbelief and your face flush with the faintest hint of reflexive anger? You might wonder how your colleague could send something so unprofessional, so untrue, so likely to result in harsh words and bad feelings. If you have ever felt like this, you have been the recipient of a high conflict communication. Lucky you!

What’s in a high conflict communication? Often you will find blamespeak which might sound like, “Because of you, we are late on this project.” You might hear always and never statement such as, “You never do what I tell you.” There may be name calling (e.g., “You’d have to be stupid to think that”).

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