Tips on Handling Difficult People: Part 3

govloop.com

Welcome back to the third and final post in this series on dealing with difficult people. So far we’ve discussed what NOT to do. Now, let’s transition to what TO do. As with Part 1 and Part 2, the guidance below is based on Bill Eddy’s It’s All Your Fault.

Tip #7: Connect Using Your E.A.R.

According to Eddy, what every person, including every high conflict personality (HCP) is really looking for is a little Empathy, Attention, and Respect (EAR). We would all feel a little better if we got regular doses of this, right?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s