Tips on Handling Difficult People: Part 3

Welcome back to the third and final post in this series on dealing with difficult people. So far we’ve discussed what NOT to do. Now, let’s transition to what TO do. As with Part 1 and Part 2, the guidance below is based on Bill Eddy’s It’s All Your Fault.

Tip #7: Connect Using Your E.A.R.

According to Eddy, what every person, including every high conflict personality (HCP) is really looking for is a little Empathy, Attention, and Respect (EAR). We would all feel a little better if we got regular doses of this, right?

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